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  1. Data Management
  2. DM-26765

Update developer guide to reference the interim model for community support

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    • Status: Done
    • Resolution: Done
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    Description

      Following adoption of RFC-703, the developer guide should be updated to refer to DMTN-155 as the guiding document for supporting the community during construction

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            swinbank John Swinbank added a comment - Hey Leanne, what do you think of https://github.com/lsst-dm/dm_dev_guide/pull/444? Rendered version at https://developer.lsst.io/v/DM-26765/communications/community-support.html .
            lguy Leanne Guy added a comment -

            Thanks swinbank . Looks good. Two comments:

            • "When the project enters operations, the Community Engagement Team will be on-hand to field these questions, as described in RTN-006"
              This gives the impression that the CE team will respond to all questions in ops and not DM. This is not how it will work; the CE team cannot field all questions from a 10K+ community. The model the CE team putting in place for operations is that of an engaged, self-supporting science community. I'd replace this with:
              "A comprehensive model for community support during Operations is currently being prepared by the Rubin Observatory Community Engagement Team (CET), which will be fully scoped to support the community during Operations. (RTN-006 (in preparation))
            • It is important to manage these interactions in a way that:
              I would add a point: " Enables the transition from the current informal and ad-hoc support provided via Slack, to the more sustainable model envisaged in operations."
            lguy Leanne Guy added a comment - Thanks swinbank . Looks good. Two comments: "When the project enters operations, the Community Engagement Team will be on-hand to field these questions, as described in RTN-006" This gives the impression that the CE team will respond to all questions in ops and not DM. This is not how it will work; the CE team cannot field all questions from a 10K+ community. The model the CE team putting in place for operations is that of an engaged, self-supporting science community. I'd replace this with: "A comprehensive model for community support during Operations is currently being prepared by the Rubin Observatory Community Engagement Team (CET), which will be fully scoped to support the community during Operations. (RTN-006 (in preparation)) It is important to manage these interactions in a way that: I would add a point: " Enables the transition from the current informal and ad-hoc support provided via Slack, to the more sustainable model envisaged in operations."
            lguy Leanne Guy added a comment -

            Good to go on implementation of these changes

            lguy Leanne Guy added a comment - Good to go on implementation of these changes

            Thanks lguy. I prefer to avoid writing about things “currently being prepared” — that text will be outdated even before the ink is dry — but I've reworded to avoid committing the CET to answering all of the things.

            swinbank John Swinbank added a comment - Thanks lguy . I prefer to avoid writing about things “currently being prepared” — that text will be outdated even before the ink is dry — but I've reworded to avoid committing the CET to answering all of the things.
            lguy Leanne Guy added a comment -

            That's fine - thanks

            lguy Leanne Guy added a comment - That's fine - thanks

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              swinbank John Swinbank
              lguy Leanne Guy
              Leanne Guy
              John Swinbank, Leanne Guy
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