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  1. Data Management
  2. DM-26765

Update developer guide to reference the interim model for community support

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    • Type: Story
    • Status: Done
    • Resolution: Done
    • Fix Version/s: None
    • Component/s: Documentation
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      Description

      Following adoption of RFC-703, the developer guide should be updated to refer to DMTN-155 as the guiding document for supporting the community during construction

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            swinbank John Swinbank added a comment - Hey Leanne, what do you think of https://github.com/lsst-dm/dm_dev_guide/pull/444? Rendered version at https://developer.lsst.io/v/DM-26765/communications/community-support.html .
            Hide
            lguy Leanne Guy added a comment -

            Thanks John Swinbank . Looks good. Two comments:

            • "When the project enters operations, the Community Engagement Team will be on-hand to field these questions, as described in RTN-006"
              This gives the impression that the CE team will respond to all questions in ops and not DM. This is not how it will work; the CE team cannot field all questions from a 10K+ community. The model the CE team putting in place for operations is that of an engaged, self-supporting science community. I'd replace this with:
              "A comprehensive model for community support during Operations is currently being prepared by the Rubin Observatory Community Engagement Team (CET), which will be fully scoped to support the community during Operations. (RTN-006 (in preparation))
            • It is important to manage these interactions in a way that:
              I would add a point: " Enables the transition from the current informal and ad-hoc support provided via Slack, to the more sustainable model envisaged in operations."
            Show
            lguy Leanne Guy added a comment - Thanks John Swinbank . Looks good. Two comments: "When the project enters operations, the Community Engagement Team will be on-hand to field these questions, as described in RTN-006" This gives the impression that the CE team will respond to all questions in ops and not DM. This is not how it will work; the CE team cannot field all questions from a 10K+ community. The model the CE team putting in place for operations is that of an engaged, self-supporting science community. I'd replace this with: "A comprehensive model for community support during Operations is currently being prepared by the Rubin Observatory Community Engagement Team (CET), which will be fully scoped to support the community during Operations. (RTN-006 (in preparation)) It is important to manage these interactions in a way that: I would add a point: " Enables the transition from the current informal and ad-hoc support provided via Slack, to the more sustainable model envisaged in operations."
            Hide
            lguy Leanne Guy added a comment -

            Good to go on implementation of these changes

            Show
            lguy Leanne Guy added a comment - Good to go on implementation of these changes
            Hide
            swinbank John Swinbank added a comment -

            Thanks Leanne Guy. I prefer to avoid writing about things “currently being prepared” — that text will be outdated even before the ink is dry — but I've reworded to avoid committing the CET to answering all of the things.

            Show
            swinbank John Swinbank added a comment - Thanks Leanne Guy . I prefer to avoid writing about things “currently being prepared” — that text will be outdated even before the ink is dry — but I've reworded to avoid committing the CET to answering all of the things.
            Hide
            lguy Leanne Guy added a comment -

            That's fine - thanks

            Show
            lguy Leanne Guy added a comment - That's fine - thanks

              People

              Assignee:
              swinbank John Swinbank
              Reporter:
              lguy Leanne Guy
              Reviewers:
              Leanne Guy
              Watchers:
              John Swinbank, Leanne Guy
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                Resolved:

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