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An action item at the November DMLT face-to-face asked for service levels for each enclave and the services within it. I have drafted text in LDM-148 laying out the requirements and expectations for these service levels.
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Flagged for DM-CCB attention.
Michelle Butler can you please take a look at this changes to see if you are happy with them?
I have modified the text about downtime to explicitly refer to unavailability while observing is taking place and to exclude maintenance periods when observing is not taking place.
The draft has been posted to DocuShare as v19 (non-preferred).